Refund Policy

We use Flutterwave as our payment processor:

• All payments are processed securely through Flutterwave
• Multiple payment methods are supported (credit/debit cards, bank transfers)
• Payments are processed in real-time
• Secure encryption protects all payment information
• Payment confirmations are sent via email

Refunds may be granted in the following circumstances:

• Service unavailability within 24 hours of purchase
• Technical issues preventing service usage
• Billing errors or duplicate charges
• Service cancellation within the cooling-off period
• Failure to deliver promised service features

Refund requests must be submitted within 7 days of the issue occurring.

The following are not eligible for refunds:

• Services used beyond the cooling-off period
• Custom configurations or setup fees
• Additional services or add-ons
• Usage-based charges
• Violation of terms of service

To request a refund:

1. Contact our support team with your request
2. Provide your order number and reason for refund
3. Include any relevant documentation
4. Wait for our review and response
5. If approved, refund will be processed through Flutterwave

Refunds will be issued to the original payment method used for the purchase.

Refund processing times:

• Initial review: 1-2 business days
• Approval to processing: 1-2 business days
• Payment provider processing: 3-10 business days
• Bank processing: 1-5 business days

Total processing time may vary based on your payment method and bank.

For payment disputes:

• Contact our support team first
• Provide detailed information about the dispute
• Include transaction details and evidence
• We will investigate and respond within 48 hours

If unresolved, disputes may be escalated to Flutterwave's dispute resolution process.

Special refund considerations:

• Force majeure events
• Extended service outages
• Legal requirements
• Partner provider issues

Each case will be evaluated individually based on circumstances and applicable laws.

For refund inquiries:

• Email: support@tachysvps.com
• Support Ticket: Submit through dashboard
• Live Chat: Available 24/7

Please include your order number and relevant details in all communications.